Frequently asked questions

Have a Question? We’ve Got the Answer!

What is your return policy?

Need to return your purchase? We’re here to help. You have 30 days from the delivery date to send your item back. We want you to be fully satisfied with your order, so returns are simple and hassle-free.

Just visit our Returns page and follow the steps to begin.

How do I track my order?

We aim to process and ship all orders within 3 days of purchase.

Once your order has been dispatched, you’ll receive an email with your tracking information. Simply use the provided details to follow your package’s progress through our delivery partner’s website or here.

Can I cancel or modify my order?

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can.

Do you have a physical store?

At the moment, we do not operate a physical storefront.

How long does delivery take?

We primarily ship with FedEx and UPS. Most orders arrive within 5-9 business days.

The estimated shipping duration as stated in the checkout and on our shipping page commences from the day your order is dispatched.

How long do refunds take?

We process returns as quickly as possible. Refunds are issued to your original payment method and typically appear within 7–10 business days. You will receive email updates once your return has been processed and your refund has been issued.

What payment methods do you accept?

We accept Shop Pay, Google Pay, Apple Pay, and major credit cards including Visa, MasterCard, American Express, and Maestro.

What are your business hours?

Monday - Friday: 9:00 AM – 5:00 PM

If you have any further questions
do not hesitate to contact us.

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